Message from the Team
2nd June, 2020
Our Tours Have Now Reopened
Dear friends and fans of Cheong Fatt Tze – The Blue Mansion,
We hope you are all safe and enjoying a relaxed lockdown in your respective cities.
After being shut for nearly 80 days during Malaysia’s Movement Control order, we are happy to report that Penang continues to see zero COVID19 cases, and we are now ready to reopen our tours on Friday, June 5.
While we were in lockdown, we focussed our attention on developing the best possible practices in hygiene and safety for our eventual reopening.
We’ve tightened housekeeping SOPs, investing in medical grade UV-C disinfection and placed minimum contact sanitisers and contactless registration options and menus in place, and we began gradually reopening the hotel to guests on May 15th, then opening Indigo restaurant from May 20th.
On June 5th, we will resume our daily tours, whittled down to a maximum of 12 per tour, and two instead of three tours a day.
We are looking forward to filling this 130-year old mansion with life again, and our team is primed and ready. We’ve personally walked through and tested our protocols again and again, and our gradual reopening has seen many positive reviews.
We are extremely grateful and would like to say a huge thank you to those who have already visited and commended our efforts. We also thank them for their patience in providing us with health declarations and allowing us to sanitise their shoes, luggage and rooms while within the mansion.
We hope to earn the confidence of all our guests that we will do our very best to keep them safe and give them a pleasant experience in these times.
With our warmest regards,
The team at Cheong Fatt Tze – The Blue Mansion
15th May, 2020
OUR DOORS ARE OPEN TO YOU
Dear Friends of Cheong Fatt Tze – The Blue Mansion,
I hope that you are all safe and coping well in our various forms of lockdown here, and around the world.
60 days into our Movement Control Order, Malaysia has seen decreasing numbers in COVID19 cases, and in Penang we are proud to report zero new cases and zero active cases.
The decision to reopen was not one to be made lightly – but we knew we had to move forward, to keep not just our team, but also the mansion alive. In making this choice, we have tightened our SOPs, looked at every area of the mansion, and developed new and better SOPs too.
We have personally walked through and tested these multiple times, in order to be 100% sure that we can open, and keep both our guests, and our team safe. We have also taken the Secret Retreats Clean Care Pledge, a joint pledge with like-minded hospitality practitioners to ensure absolute safety within our premises.
And so, we are ready to welcome you.
For Penangites, who will be the first to visit us, we are offering a Penang Resident Experience – we realize that many who live on the island have not thoroughly explored the mansion, and we look forward to showing you the highlights.
For those who are further afield, we encourage you to take advantage of the excellent benefits of booking with us now, great rates for instance, and of course, flexibility to book and change your stay dates in these uncertain times.
Indigo restaurant, which has been open for takeaways and deliveries, will reopen for dine-in on May 20th – operating at a limited capacity, with all the government mandated precautions (and more!) in place. Bookings are highly recommended due to reduced dine-in capacity.
When you do visit us, please bear with us on the new procedures, from contact tracing, to sanitizing, contactless payments and menus – know that we are doing our best for your health and peace of mind.
We look forward to your visit.
With warmest regards,
The team at Cheong Fatt Tze – The Blue Mansion
22nd April 2020
Director’s Message – Conditional Movement Control Order in Malaysia
Dear Friends of Cheong Fatt Tze -The Blue Mansion,
I hope that wherever you are, this finds you and your loved ones safe and well.
It has been a difficult few months for us all, as we approach our 7th week of lockdown here in Malaysia. I hope that you have been keeping your mind occupied and spirits up, maybe learnt a thing or two on the internet, and spent some quality time with your family.
Growing up, I remember a huge part of my younger years witnessing my parents (heritage architect Laurence, and heritage conservationist Lin-Lee) being consumed with the restoration of this century-old mansion, the opening of the mansion as a boutique hotel and then the general upkeep of the house and hotel. It feels like the mansion has been a part our whole lives.
My siblings and I eventually found our places here as well, and now, we are tasked with not just keeping it alive and keeping our team together, but also ensuring our operations evolve with the times, both good and bad.
Reopening post-COVID19 will be a monumental task, but with Penang on track to becoming a Green Zone, I thought that I would write to tell you our plans.
In February, we made our mansion tours smaller, with a maximum of 35 people per tour. We will now make them even smaller, with a maximum of 12 people per tour. Everyone will be required to keep a safe distance from each other and our guide during the tour. We are also working on a virtual tour option.
For check-ins, we will minimize contact beyond the initial recording of body temperature and travel declarations. We will keep up all necessary sanitary precautions in the rooms and make sure guests are appropriately spaced out between.
We have also designated a section of the mansion for those who are choosing to self-isolate, and our self-isolation staycation includes in-room entertainment, all meals sealed and delivered, plus laundry services.
Not only have we redrawn our floorplan to ensure that there is ample space between tables, but we will also revamp our reservation system to stagger guest arrivals.
Our food menu is being redesigned to eliminate raw and uncooked ingredients and to reduce the contact of kitchen personnel with each other, ensuring maximum safety for all.
We have taken this time to work on restorations and thoroughly deep-clean and disinfect, from our door handles, to pens, carpets and even the air conditioning units.
Our existing safety policies will continue: all staff and visitors to the mansion will require temperature checks and must confirm that they have not been in high risk areas or in contact with anyone with Covid-19, all areas of the mansion disinfected very regularly, and naturally, these procedures are also practiced back-of-house.
With these measures, we hope to not just set standards for others in the industry to follow, but also to reassure guests that we are doing our utmost to keep them safe when they visit us.
We also have some attractive deals on offer now, with great rates, fantastic inclusions and flexibility – please have a look if you’d like to consider a trip in the future, or even give someone who hasn’t had the opportunity to experience The Blue Mansion an e-voucher.
On behalf of all the keepers of Cheong Fatt Tze- The Blue Mansion, I’d like to thank you for your support, past and future, and wish you good cheer and health.
As always, we welcome and look forward to your replies and feedback.
Director, Cheong Fatt Tze- The Blue Mansion